In today's digital and fast paced business environment the customer is able to research a variety of purchase options on-line and is able to voice their opinion on many more forums; including public platforms like social media that was not available a few years ago. Your Business needs to manage all customer contact areas effectively to survive in these types of business environments.
Customer engagement: Positive customer experience is an increasingly important ingredient for companies to win and retain customers. Customer engagement by Microsoft Dynamics helps companies deliver amazing customer experiences by building long-term customer relationships that are personalized, proactive, and predictive across marketing, sales, and service.
Today, the process of engaging customers can't be a one-size-fits-all solution. It needs to be adaptive across all touch points and within the context of your customer. Intelligent customer engagement enables your company to build customer trust, loyalty, and insight. With customer engagement by Microsoft, we help your company deliver amazing customer experiences.
Create proactive experiences by determining the next best interaction with your customer based on context. Make customer engagement predictive by using analytics—internal and external data to identify patterns and predict outcomes. We help you make every customer engagement an intelligent one, so you can market smarter, sell effectively, and care everywhere.
ClickDimensions provides an intuitive experience that allows you to create an send bulk HTML emails with all send, open, click, and bounce data reporting at the mailing (aggregate) and individual level. ClickDimensions is fully embedded in Microsoft CRM – features are accessed through the CRM interface and data is stored in your CRM database